We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] Can I add items to an existing order?
Place a new order for additions; we can't modify after processing starts.

[Gift / Personalization / Special Requests] How do I wrap as a gift?
Choose gift wrapping at checkout for $5; include a note if desired.

[Shipping / Delivery / ETA / Tracking] What if my delivery is delayed?
Track updates via your account. Delays over 7 days qualify for refunds or reshipment.

[After-sales / Returns / Refunds / Exchange] Can I return opened toys?
Opened toys are returnable if unused and in original packaging within 14 days.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)